Terms & Conditions

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur neodo-inc cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, neodo-inc may have to limit the number of products available for purchase. neodo-inc reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at any time prior to shipping. However, once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

Shipping and Delivery

Shipping times displayed on neodo-inc refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond neodo-inc’s control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. neodo-inc cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

If the item is no longer in stock, we will offer you a refund option.

neodo-inc provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when neodo-inc confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, neodo-inc will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. neodo-inc cannot make changes to your shipping address once a package has been shipped, and neodo-inc is not liable for packages lost due to incomplete or inaccurate addresses.

neodo-inc cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax & VAT that may occur and it is the customers sole responsibility to pay this fee, if any.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as “delivered” by shipping companies are considered delivered. neodo-inc cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, neodo-inc cannot be held liable if a package is returned to us.

Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date we ship the item to you, for Latin America this deadline is extended to 4 months for postal deliveries. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time we will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.

The customer is liable to the import customs charge and vat of their country it is being shipped too. Shipping is by epacket or by China post office. Neodo-Inc can not be held liable for any delais from the postal service in South Africa.