Terms & Conditions

Welcome to Neodo-Inc owner of  www.neodo-inc.com

These Website Standard Terms and Conditions written on this web-page shall manage your use of our website. By utilizing our Website, you agreed to accept all terms and conditions written in the terms and conditions section. Should you not agree to the standard terms & conditions of our website, you should refrain from using our website at www.neodo-inc.com

These Terms and Conditions govern the supply by us of any Products ordered by you on the Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.

Definitions:

a) “Account” means the account that you will need to register for on the Site if you would like to submit an Order on the Site
b) “Business Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in South Africa
c) “Contract” means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance.
d) “Customer” means individual who places an Order on the Site;
e) “Order” means the order submitted by you to the Site to purchase a Product from us
f) “You” means the Customer who places an Order
g) “We” means Neodo-Inc, as described above;

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Company’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to Neodo-Inc.com. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Neodo-Inc.com as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

Neodo-Inc.com is a evolving company, and as such things may change at times, updated or removed . Neodo-Inc reserves the right to update our Website and these Terms of Service at any time, at our discretion and without any notice. It is the customers responsibility to keep up-to-date with our current Terms and Conditions by going to our Terms & Conditions regularly. Your continued use of our Website & online store, following the  updated Terms of Service will be seen to mean that you have read and accepted the changes.

Access to the Website

We  always ensure the Neodo-inc website is always active, but we can’t guarantee that the Website will not have downtime for maintenance or any reason. We will not be liable if for any reason the Website is unavailable at any time, for any length of time.

We reserve the right to Block or Disable any user account in our sole discretion, at any time for any reason, including if, in our opinion, or you have failed to comply with any provisions of our Terms of Service.

At no time do we guarantee that the Website or any content provided on the Website is content and error free.

Product specifications, pricing; typographical errors

Neodo-Inc will not be required to execute an order or compensate a buyer for any loss if Neodo-Inc made an error when presenting the item, formulating its characteristics or stating its price,  product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information.

Prices

Products sold by Neodo-Inc are billed in South African Rand’s and excludes VAT and excludes delivery of the product. Delivery costs are clearly shown and invoiced on the order We reserve the right to modify our prices at any time. Should an obviously incorrect price appears on our website and this is not corrected on your total at the time of order completion, for whatever reason ( technical or human error etc.), your order will be cancelled and the payment refunded to you.

Availability

Stock on offer is limited. Neodo-Inc shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Neodo-Inc shall only be liable to refund monies where it is unable to fulfill orders at advertised prices

All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will notify you as soon as possible. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised. Should a product should become unavailable after your order has been placed and paid for, we will refund the price you paid for the product that is no longer unavailable and not for products in stock, that has been placed one same order within 5 working days following the date of payment.. Courier / Shipping charges are not refundable for any order once the order has a courier tracking number . Should a order be cancelled or a refund request done, there will be a cancellation fee applicable to the order. Should we run out off stock on a specific product, we will contact you and offer you a replacement product or a product of the same price and quality.. Should you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

Neodo-Inc offers multiple ways to pay for your order.

  1. using Payfast South Africa. Payfast use advanced SSL and TLS encryption to keep your transaction secure and it does not cost you anything to make use off.  You do not need to have an account with Payfast South Africa to use this method of payment. Refer to www.payfast.co.za for full terms and conditions of use of the payment gateway.
  2. Direct Bank EFT using reference number as per order

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Neodo-Inc.com will be delivered to one address in South Africa. We do not deliver out of South Africa.

  1. We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address, no PO Box addresses are allowed.
  2. We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order.
  3. We always aim to deliver within 3-5 working days (Standard delivery, and depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates.
  4. On delivery of the Product, you will be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

For reimbursements:Return Policy

You may return any core or wrong part(s) to Neodo-Inc within 7 business days from your date of order at your own cost if we have supplied the incorrect parts. Parts supplied with exact SKU and description and photo that is supplied corrected will not be refunded. No returns will be accepted if the 7 business days have elapsed. All parts to be returned must be in their original condition, and cannot be disassembled or damaged due to incorrect installation. We are not responsible for installation errors. We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable: Special-Order Products and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if plugged in or unsealed for any reason.All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of our error and  courier fees are non refundable when order was dispatched.

Refunds

Refunds for returns normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the account you used to buy the merchandise. You will receive a “credit approved” e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at, sales@neodo-inc.com and we will respond to you immediately.

Privacy and protection of personal data

We shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

We will store the data provided by buyers in a data file. Such data will be used to execute buyers’ orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardize the buyer’s privacy.

Intellectual ownership

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws

The Content and the Marks are provided on the Site “www.neodo-inc.com” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights

Cancellation

All orders are electronically processed and forwarded to the warehouse immediately upon confirmation of the order. Therefore, there is a very short time for order cancellations. If you wish to cancel an order, you must do so BEFORE you receive the “Invoice – Payment” e-mail. No orders can be cancelled after the payment has been confirmed, as the order will be immediately processed for couriers. All orders placed from Friday 5PM to Monday 9AM cannot be cancelled, as these are processed over the weekend for couriers. All cancellation are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all cancelled order that are not the direct result of our error and courier fees are non refundable when order was booked or dispatched and banning fees